Centralized Service Representative

Job Summary

Providing telephone and digital support for patients and provider offices, the full-time Centralized Service Representative will manage scheduling, registration, and patient inquiries while adhering to established protocols in a hybrid work environment.

Key responsibilities

• Accurately create and manage patient accounts in the electronic health record system, including collecting demographics and insurance information
• Process and route patient telephone calls efficiently, ensuring adherence to department protocols and promoting a positive patient experience
• Schedule appointments and procedures across multiple specialties, coordinating with providers and staff to resolve any scheduling issues

Required qualifications

• High school diploma or GED
• Minimum one year of paid customer service work experience
• Experience in a clerical support role or call center environment preferred
• Proficiency in electronic medical records systems and MS Office applications
• Strong organizational and communication skills, with the ability to work under minimal supervision