Centralized Services Engineer

Job Summary

A company is looking for a Centralized Services Engineer to manage tools and processes for delivering technological services to clients.

Key Responsibilities

• Provide training on company tools and applications for staff and customers
• Design and maintain documentation for processes and procedures related to tools and applications
• Develop and maintain automation routines and oversee project tasks to improve customer infrastructure

Required Qualifications, Training, and Education

• Knowledge of common Information Technology and cybersecurity concepts and practices
• Experience with networking, web, hardware, and software technologies
• College education in Business Development, Computer Science, Information Technology, or equivalent experience
• Experience in PowerShell or other scripting languages is preferred
• 1 year of IT Help Desk experience is required; 3 years of customer service experience is preferred