Certification Operations Specialist

Job Summary

Supporting a certification program remotely, the part-time Certification Operations Specialist will manage escalated candidate issues, oversee the certification support queue, and drive process improvements while ensuring a positive candidate experience.

Key Responsibilities

• Serve as the primary point of resolution for escalated candidate issues across the certification lifecycle
• Own day-to-day management of the certification support queue, ensuring efficient issue triage and resolution
• Lead end-to-end resolution of certification access and eligibility cases, including diagnosing and resolving related issues

Required Qualifications

• 2-4 years of experience in B2B support, customer operations, or certification program environments
• Experience handling repeatable support issues and inquiries
• Proficient in the practical application of AI technologies within day-to-day operations
• Strong interest in and understanding of AI technologies
• Ability to communicate decisions clearly and demonstrate sound judgment in sensitive matters