Certified Care Coordinator
Job Summary
Supporting members in navigating their healthcare system, the full-time Certified Care Coordinator will manage a caseload, perform outreach calls, and document interactions while working remotely.
Key responsibilities:
- Receive and address incoming calls from members regarding benefits, care coordination, and program inquiries
- Document calls accurately in the designated PHI system and manage an assigned member caseload
- Collaborate with the interdisciplinary care team to ensure timely communication of member needs and monitor service confirmations
Required qualifications:
- Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Registered Medical Assistant (RMA), or equivalent medical training/experience
- High school diploma or GED
- Experience in a fast-paced environment with effective verbal and written communication skills
- Ability to handle multiple priorities simultaneously
Complete Job Description
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