Certified Language Services Manager
Job Summary
Leading a team of interpreters, the full-time Certified Language Services Manager will oversee operational performance, quality standards, and employee engagement in a remote environment.
Key responsibilities
- Review interpreter performance metrics and implement coaching and corrective action strategies for performance improvement
- Monitor schedule adherence, quality standards, and overall operational performance while ensuring compliance with policies
- Collaborate with various departments to address performance and development needs, fostering a positive team culture
Required qualifications
- Bachelor's Degree plus 2+ years of work experience or High School Diploma/GED plus 4+ years of work experience
- National certification from RID, CCHI, or NBCMI required; alternative certifications accepted if national certification is unavailable
- Minimum of 2 years of experience as a certified interpreter
- Extensive knowledge of industry regulations and ethical guidelines required
- 2+ years of experience in language services management or a related field preferred
Complete Job Description
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