Certified Medical Assistant

Job Summary

To provide exceptional customer support for remote patient monitoring technology, the full-time hourly Device Enablement Specialist I will schedule and perform phone-assisted installations, troubleshoot issues, and assist clients with device configurations in a fully remote environment.

Key responsibilities

• Schedule and conduct phone installation appointments for remote patient monitoring devices
• Provide technical support and issue resolution via various communication channels
• Create and manage support tickets and Return Management Authorizations for faulty equipment

Required qualifications

• High school education, GED, or equivalent combination of education and experience
• Certified Medical Assistant or Certified Nursing Assistant certification required
• At least two years of call center, service desk, or customer support experience
• Demonstrable experience with IT and office automation applications, including Microsoft Office and Google Workspace
• Preferred experience with remote patient monitoring and in the healthcare or SaaS industries