Certified Medical Assistant

Job Summary

To ensure members receive timely and coordinated care, the full-time hourly Member Care Coordinator will manage clinical administrative workflows, resolve member escalations, and facilitate provider efficiency while working remotely.

Key Responsibilities

• Execute critical clinical administrative workflows to resolve readiness barriers for members
• Own member escalations, including issue resolution and communication
• Manage the end-to-end medication access workflow, including Prior Authorization submissions and follow-ups

Required Qualifications

• Completion of a formal medical assisting program; national certification (CMA or RMA) preferred
• 2+ years of experience in high-volume customer service, call center, or patient advocacy, preferably in healthcare
• Familiarity with case management systems, EHR, and PA/e-prescribing platforms
• Demonstrated ability to manage complex, multi-step processes with persistence
• Proficiency in medical terminology and clinical documentation