Certified Ophthalmic Technician (COA)

Job Summary

A company is looking for a Welcome Team Care Coach (Remote - Work From Home COA).

Key Responsibilities

• Conduct high-quality onboarding calls and engage patients to enhance retention
• Perform initial assessments and document engagements in compliance with standards
• Collaborate with team leadership to identify best practices and streamline workflows

Required Qualifications

• Minimum of six months of experience in Care Coaching, one year preferred
• Certified Ophthalmic Technician (COA) or equivalent certification required
• Must meet performance expectations in the current role
• Proficient with Electronic Medical Record (EMR) systems preferred
• Ability to manage patient care responsibilities alongside program-building tasks