Certified Patient Support Manager
Job Summary
To support a compassionate patient journey, the full-time Certified Patient Support Manager will serve as the primary contact for patients and healthcare providers, guiding them through the enrollment and treatment processes in a fully remote capacity.
Key responsibilities
- Serve as a consistent resource throughout the continuum of program services, identifying and navigating barriers to therapy for patients
- Proactively manage incoming calls from patients, caregivers, and healthcare providers, providing timely updates on patient cases
- Build and maintain meaningful relationships with patients and healthcare teams, delivering educational resources and support throughout the treatment journey
Required qualifications
- Minimum of 5 years of pharmacy experience required
- Desired: Associate degree or equivalent program in pharmacy or healthcare field
- Certification preferences include PACS, CHES, or CCM
- Minimum of 2 years of patient support program experience preferred
- Desired: Pharmacy Technician certification
Complete Job Description
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