Certified Pharmacy Technician

Job Summary

To deliver concierge-level support for specialty medications, the full-time Certified Pharmacy Technician will guide patients through enrollment, financial assistance, and medication coordination while working remotely or onsite in the Dubuque, IA, or Kansas City, MO areas.

Key responsibilities

• Support members in accessing specialty pharmacies and resources, including internationally sourced partners
• Act as a liaison between members, providers, pharmacies, and care facilities, ensuring clear communication
• Manage a caseload of patients, providing timely updates and excelled member relations

Required qualifications

• Minimum of 1 year of customer service experience
• Pharmacy Technician Certification is highly encouraged, with a requirement to obtain it within one year of employment
• Strong knowledge of Microsoft Office products, including Word, Excel, and Teams
• Demonstrated ability to work effectively in a call center or office environment
• Ability to lift up to 25 pounds and stand/sit for long periods