Certified Pharmacy Technician Advocate

Job Summary

A company is looking for a Member Advocate to assist members, pharmacies, and healthcare providers with their pharmacy benefits.

Key Responsibilities

• Serve as the primary source of information for members, pharmacies, and physicians via phone, email, and chat
• Resolve inquiries and research claim processing and eligibility issues
• Document engagement outcomes and collaborate with other departments to enhance the member experience

Required Qualifications

• Active Certified Pharmacy Technician (CPhT) certification is encouraged but not required
• Minimum of 1 year of customer service experience
• Strong proficiency in Microsoft Office products
• Willingness to obtain certification as a pharmacy technician within one year of hire
• Spanish speaking abilities are highly valued for this role