Certified Pharmacy Technician Advocate

Job Summary

Passionate about customer service, the full-time Member Advocate will assist members, pharmacies, and healthcare providers with pharmacy benefits while working remotely, utilizing their expertise as a Certified Pharmacy Technician Advocate to resolve inquiries and facilitate patient care.

Key responsibilities

• Serve as the primary source of information for members, pharmacies, and physicians via phone, email, and chat
• Research and resolve claim processing and eligibility issues, documenting engagement outcomes clearly
• Collaborate with other departments to improve the member, physician, and pharmacy experience while managing difficult conversations with empathy

Required qualifications

• Active Certified Pharmacy Technician (CPhT) certification is highly encouraged
• Minimum of 1 year of customer service experience
• Strong proficiency in Microsoft Office products
• Willingness to obtain pharmacy technician certification within one year of hire
• Spanish speaking abilities are highly valued for this role