Certified Pharmacy Technician Navigator

Job Summary

Serving as a primary point of contact for patients and referral sources, the full-time Specialty Care Navigator will guide individuals through the specialty pharmacy care process, providing exceptional customer service while managing prescription coordination, patient communication, and billing inquiries in a remote setting.

Key responsibilities

• Serve as the main contact for patients and provider offices regarding specialty medication orders and pharmacy services
• Guide patients through the specialty pharmacy process by providing education and coordinating services
• Receive and process prescription orders and inquiries through various communication channels

Required qualifications

• Certified Pharmacy Technician (CPhT) preferred, or equivalent healthcare experience
• Minimum of two (2) years of medical, pharmacy, or healthcare-related experience
• At least one (1) year of call center or customer service experience, preferably in healthcare or specialty pharmacy