Certified Pharmacy Technician Navigator

Job Summary

Serving as a primary point of contact for patients and healthcare providers, the full-time remote Certified Pharmacy Technician Navigator will guide patients through the specialty pharmacy care process, coordinating prescription orders, patient communication, and billing inquiries while ensuring a seamless experience.

Key responsibilities

• Act as the main contact for patients and provider offices regarding specialty medication orders and pharmacy services
• Guide patients through the specialty pharmacy process, providing education and coordinating services across teams
• Process prescription orders and inquiries, ensuring timely responses and maintaining accurate documentation of patient interactions

Required qualifications

• Certified Pharmacy Technician (CPhT) preferred, or equivalent healthcare experience
• Minimum two (2) years of medical, pharmacy, or healthcare-related experience
• At least one (1) year of call center or customer service experience, preferably in healthcare or specialty pharmacy
• Understanding of pharmacy operations and specialty medication workflows
• Proficiency with computer systems and patient management platforms