Certified Pharmacy Technician - OH

Job Summary

Supporting pharmacy operations remotely, the Certified Pharmacy Technician - OH will assist members, providers, and pharmacies with prior authorizations, claims inquiries, and benefit questions while ensuring compliance and exceptional customer service in a fast-paced environment.

Key responsibilities

• Respond to pharmacy-related inquiries, prior authorization requests, and claims-related issues from members and providers
• Research and resolve pharmacy claims, eligibility, and medication-related concerns while maintaining service level expectations
• Document and process pharmacy transactions in accordance with regulatory and operational guidelines

Required qualifications

• Active Certified Pharmacy Technician (CPhT) certification required
• Active Pharmacy Technician registration with a State Board of Pharmacy, where applicable
• Experience in pharmacy operations, prior authorizations, or healthcare customer service preferred
• Proficiency in using pharmacy systems and multiple computer applications
• Ability to work effectively in a fast-paced, high-volume environment