Certified Product Owner

Job Summary

A company is looking for a Contact Center Product Owner.

Key Responsibilities:

• Build relationships with executives, technical leads, vendors, and stakeholders to deliver business value
• Oversee Agile ceremonies and manage competing priorities to shape the product roadmap
• Manage delivery timelines, monitor defects, and leverage analytics and customer insights for decision-making

Qualifications:

• Bachelor's degree (BA/BS) or higher in a related discipline or equivalent work experience
• 5+ years' experience as a Product Owner or Business Analyst
• Ability to translate the big picture into tangible Epics/User stories
• Experience in an Agile/Scrum environment as a Product Owner, including writing user stories and following the development process
• Experience with Genesys Cloud or other CRM tools