CES Pet Team Lead

Job Summary

A company is looking for a CES Pet Team Lead.

Key Responsibilities:

• Provide daily direction and communication to call center associates to ensure optimal performance
• Resolve customer escalated issues via phone, email, and chat interactions
• Coach and assist in performance reviews of Customer Experience Specialists

Required Qualifications:

• High school diploma or equivalency
• 2+ years of relevant customer service experience
• Working knowledge of Microsoft Office (Outlook, Word, Excel, Internet)
• Pet Insurance or Insurance experience preferred