CES Pet Team Lead

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 19, 2023

This job expires in: 27 days

Job Category: Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a CES Pet Team Lead.

Key Responsibilities:

Provide daily direction and communication to call center associates to ensure optimal performance
Resolve customer escalated issues via phone, email, and chat interactions
Coach and assist in performance reviews of Customer Experience Specialists

Required Qualifications:

High school diploma or equivalency
2+ years of relevant customer service experience
Working knowledge of Microsoft Office (Outlook, Word, Excel, Internet)
Pet Insurance or Insurance experience preferred

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