CGA Triage Coordinator

Job Summary

A company is looking for a CGA Triage Coordinator to manage and route member complaints, grievances, and appeals.

Key Responsibilities

• Receive, log, and process incoming complaints, grievances, and appeals through various channels
• Monitor case queues, flag urgent cases, and assign them to the appropriate liaison
• Identify and triage incoming documents within determined SLAs while ensuring compliance with regulations

Required Qualifications

• 1+ years of customer support/service experience
• Excellent organizational and time management skills
• Foundational knowledge of complaints, grievances, and appeals processes