Change Management Consultant

Job Summary

A company is looking for a Change Management Consultant to advise customers on enterprise software in a contact center environment.

Key Responsibilities

• Participate in engagement milestones to assess change impacts and advise on Change Management approaches
• Conduct workshops to enhance customer understanding of Change Management fundamentals
• Guide the customer team in creating a PROSCI-aligned Change Management Plan tailored to their context

Required Qualifications

• Experience working in a contact center environment
• Experience with enterprise software change management
• PROSCI certification (required)
• 5+ years of experience in leading change management for large technology implementations
• Experience supporting change management for AI, automation, or advanced analytics initiatives