Change Management & Learning Manager

Job Summary

To support Customer Operations initiatives, the full-time Change Management & Learning Manager will establish and apply change readiness strategies, manage stakeholder engagement, and develop training materials, all while working remotely.

Key responsibilities

• Lead change management and operational readiness planning, including stakeholder impact assessments and communication strategies
• Design and facilitate role-based training and enablement materials for various operational functions
• Measure adoption and drive continuous improvement through tracking readiness indicators and gathering feedback post-implementation

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, Operations Management, or related field
• Three or more years of experience in healthcare operations, change management, or training
• Demonstrated ability to translate complex processes into clear communications and learning materials
• Strong facilitation and stakeholder management skills
• Proficiency with Microsoft 365 collaboration tools