Change Ticket Coordinator

Job Summary

To support the SMIT program, the full-time Change Ticket Coordinator will manage the lifecycle of design and network change tickets in the ITSM system, utilizing AI-driven tools for efficient ticket management while working remotely with occasional site access as needed.

Key Responsibilities

• Create, update, and close Unified Change tickets in ITSM systems
• Utilize AI tools to validate and populate ticket fields
• Track requirements and provide status updates aligned to sprint cycles

Required Qualifications

• 1+ years of experience in IT operations, service management, or change management
• U.S. citizenship and eligibility for government clearance
• Experience with ITSM ticketing systems
• Strong organizational skills
• Ability to work collaboratively in a fast-paced environment