Change Ticket Coordinator
Job Summary
To support the SMIT program, the full-time Change Ticket Coordinator will manage the lifecycle of design and network change tickets using ITSM systems, ensuring process efficiency and compliance while working remotely with occasional site access.
Key Responsibilities
- Create, update, and close Unified Change tickets in ITSM systems
- Utilize AI tools to validate and populate ticket fields
- Track requirements, deliverables, and approval gates throughout the ticket lifecycle
Required Qualifications
- 1+ years of experience in IT operations, service management, or change management (internship or entry-level experience acceptable)
- U.S. citizenship and eligibility for government clearance
- Strong attention to detail and organizational skills
- Ability to work collaboratively in a fast-paced, cross-functional environment
- Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira)
Complete Job Description
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