Change Ticket Coordinator
Job Summary
To support the SMIT program, the full-time Change Ticket Coordinator will manage the lifecycle of design and network change tickets using ITSM systems while collaborating with cross-functional teams to ensure compliance and process efficiency.
Key Responsibilities
- Create, update, and close Unified Change tickets in ITSM systems
- Utilize AI tools to validate and populate ticket fields
- Track requirements and deliverables throughout the ticket lifecycle
Required Qualifications
- 1+ years of experience in IT operations, service management, or change management
- U.S. citizenship and eligibility for government clearance
- Strong attention to detail and organizational skills
- Ability to work collaboratively in a fast-paced environment
- Experience with ITSM ticketing systems is preferred
Complete Job Description
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