Channel Account Manager

Job Summary

To support a growing team in the UK and Ireland, the full-time remote Channel Account Manager will drive customer loyalty, renewals, and satisfaction while engaging with customers and third-party reseller partners to ensure post-sales success.

Key responsibilities:

• Work with customers as a trusted advisor to enhance satisfaction and solution adoption
• Build and maintain strong relationships with multiple contacts within assigned customer organizations
• Contribute to team goals around retention, expansion, and customer satisfaction

Required qualifications:

• 5+ years of experience in Customer Success, Account Management, or Direct Sales roles, ideally focused on mid-market and below
• Strong experience in SaaS, preferably in the cybersecurity industry
• Experience with HubSpot or similar CRM platforms
• Passion for working with both customers and partners
• Strong bias to action and ability to execute efficiently and effectively