Channel Partner Client Analyst

Job Summary

A company is looking for a Channel Partner Client Analyst.

Key Responsibilities

• Provide first-level system support for Channel Partners, including troubleshooting and resolving client questions
• Perform regression testing and ensure proper functionality of client sites
• Manage open items ticket log and prepare for client status calls

Required Qualifications

• Experience in benefits administration system technology, payroll, HRIS, or related software preferred
• Proficiency in Excel, including VLOOKUPS and Pivot Tables
• Ability to operate in a fast-paced, ambiguous work environment
• Analytical skill-sets to effectively use data for strategy
• Familiarity with system audits and client issue resolution processes