Channel Partner Success Manager

Job Summary

Focused on partner retention and revenue protection, the full-time remote Channel Partner Success Manager will own the renewal process for partner-managed recurring revenue, ensuring high partner health and successful renewals while collaborating with cross-functional teams.

Key responsibilities

• Own the end-to-end renewal process, including orchestration and forecasting for partner-managed recurring revenue
• Establish proactive partner health management to identify and mitigate churn risk, including defining health scoring frameworks
• Act as a trusted advisor to partners, driving adoption strategies and ensuring measurable value realization from solutions

Required qualifications

• 5+ years of experience in Partner Success, Customer Success, Account Management, or similar roles within channel partner ecosystems
• Strong knowledge of partner renewal processes, forecasting, and retention strategies
• Experience with CRM platforms (e.g., Salesforce) and data-driven decision-making
• Proven ability to build trust and influence partner stakeholders at multiple levels
• Structured operator with a process-driven mindset and strong operational excellence