Channel Programs Operations Manager

Job Summary

To support and scale a global partner ecosystem, the full-time Channel Programs Operations Manager will manage operational processes for customer lifecycle and VCF platform adoption through partners, focusing on onboarding, expansion, and renewals while ensuring data-driven insights and operational excellence.

Key responsibilities

• Design and optimize processes to enhance customer lifecycle outcomes for the VCF platform through partners
• Operationalize partner programs and manage end-to-end incentive operations, ensuring accuracy and alignment with finance
• Build and maintain dashboards and reporting tools to track partner performance and provide insights for improvement

Required qualifications

• 12+ years of experience in Channel Operations, Partner Operations, or Sales Operations
• Strong understanding of partner-led customer lifecycle models and experience supporting field sales or partner-facing roles
• Experience with partner programs, incentives, and payout operations
• Proficiency in building dashboards and KPI frameworks using tools like Tableau or Power BI
• Bachelor's degree required