Chargeback Analyst

Job Summary

A company is looking for a Chargeback Analyst I to process incoming fraud and non-fraud cardholder dispute cases.

Key Responsibilities:

• Review, research, and resolve dispute inquiries from cardholders and internal teams
• Process chargebacks and funds recovery in compliance with card association guidelines
• Manage dispute cases through all cycles up to final resolution

Required Qualifications:

• High School Diploma or GED required; Associate's degree preferred
• 1 year of customer service experience required
• 1 year of payments experience preferred
• Knowledge of card brands (Visa, Mastercard, Amex, Discover) preferred
• Proficiency in word processing and spreadsheet software