Chargeback Analyst

Job Summary

Working remotely on a 3-month contract basis, the Chargeback Analyst I will process incoming fraud and non-fraud cardholder dispute cases, including researching claims and managing chargebacks while adhering to regulatory guidelines.

Key Responsibilities:

• Review, research, and resolve dispute inquiries from cardholders and internal teams
• Process chargebacks and funds recovery in compliance with card association rules
• Maintain accurate case files and documentation, generating correspondence as needed

Required Qualifications:

• High School Diploma or GED required; Associate's degree preferred
• 1 year of customer service experience required
• 1 year of payments experience preferred
• Knowledge of card brands (Visa, Mastercard, Amex, Discover) preferred
• Proficiency in word processing and spreadsheet software