Chargeback Risk Analyst

Job Summary

Exercising independent judgment, the full-time Chargeback Risk Analyst will classify chargebacks and payment abuse cases, develop evidence strategies, and make enforcement recommendations while collaborating with cross-functional teams in a hybrid work environment.

Key Responsibilities

• Classify chargebacks and abuse cases, making independent enforcement decisions with significant financial and legal implications
• Develop and manage evidence strategies for chargeback representment, ensuring compliance with card network rules
• Conduct root cause analysis on complex chargebacks and identify abuse patterns to contribute to policy development

Required Qualifications

• 2+ years of experience in chargebacks, payment disputes, or payment abuse requiring independent judgment
• Strong understanding of card network chargeback rules for Visa, Mastercard, American Express, and Discover
• Ability to classify ambiguous abuse scenarios and make defensible enforcement recommendations
• Proficient in pattern recognition to identify coordinated or systemic abuse across accounts
• Experience with pre-dispute alert platforms such as Ethoca, Verifi, or RDR is a plus