Chargeback Risk Analyst

Job Summary

Exercising independent judgment, the full-time Chargeback Risk Analyst will classify chargebacks and abuse cases, develop evidence strategies for representment, and make enforcement recommendations while collaborating with cross-functional teams in a remote work environment.

Key Responsibilities

• Classify chargebacks and abuse cases, making enforcement decisions with significant financial and legal implications
• Develop evidence strategies for chargeback representment and prepare defensible case summaries for high-risk accounts
• Identify abuse patterns and contribute findings to the abuse classification framework, driving process improvements through data analysis

Required Qualifications

• 2+ years of experience in chargebacks, payment disputes, or payment abuse requiring independent judgment
• Strong knowledge of card network chargeback rules for Visa, Mastercard, American Express, and Discover
• Proven ability to classify ambiguous abuse scenarios and make defensible recommendations
• Pattern-recognition skills to identify coordinated abuse across accounts and timeframes
• Experience with pre-dispute alert platforms such as Ethoca, Verifi, or RDR is a differentiator