Chargeback Strategy Manager

Job Summary

A company is looking for a Chargeback Strategy & Performance Manager.

Key Responsibilities

• Own the chargeback management strategy and performance reporting for a strategic enterprise client
• Proactively identify performance improvement opportunities and design A/B tests for new strategies
• Lead client engagement through monthly performance calls and deliver insights for Quarterly Business Reviews

Required Qualifications

• Deep experience with chargeback management and dispute representation
• Proven ability to analyze performance data and drive strategic improvements
• Experience working with enterprise clients and presenting to senior stakeholders
• Expertise in chargeback management rules and regulations
• Familiarity with APIs, data pipelines, and analytics dashboards