Chargeback Team Lead

Job Summary

A company is looking for a Team Lead - Chargeback Team.

Key Responsibilities

• Provide leadership, coaching, and mentoring to team members for process improvement
• Analyze data and trends to resolve complex issues and enhance productivity
• Assist in the creation of training materials and maintain compliance with standards

Required Qualifications

• 7+ years of relevant experience in payment operations or a similar field
• Proficiency in Microsoft Excel and proprietary software systems
• Experience in leading teams and managing performance metrics
• Ability to develop training materials and department KPIs
• Understanding of compliance standards and quality assurance processes