Chat Support Assistant

Job Summary

Providing real-time assistance to users, the full-time Chat Support Assistant will engage with customers via live chat, resolve inquiries, and document interactions while working in a dynamic, technology-driven environment.

Key responsibilities

• Engage with customers through live chat to address questions and troubleshoot issues
• Document and track customer interactions accurately in the support system
• Identify and escalate priority cases to relevant departments as needed

Required qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred
• Previous experience in customer support, preferably in a chat or online environment
• Proficiency with chat platforms and basic CRM or ticketing software
• Ability to multitask and manage time effectively in a fast-paced setting
• Availability to work flexible hours, including evenings or weekends if needed