Chat Support Associate

Job Summary

A company is looking for a Worklife Chat Support Associate for the Employee Assistance Program.

Key Responsibilities

• Respond promptly to incoming chats and assess clients' needs, providing resources and support
• Document member information accurately and maintain compliance with policies and regulations
• Make outbound calls to assist members in securing resources and services as needed

Required Qualifications

• 1-3 years of customer service experience
• Basic computer knowledge
• Proficiency in Microsoft Office products
• High School Diploma
• Experience in a call center environment is preferred