Chat Support Associate

Job Summary

A company is looking for a Chat Support Associate to engage with veterinary professionals and support their purchasing decisions through the platform.

Key Responsibilities

• Respond to user inquiries via live chat, email, and phone in a timely manner
• Troubleshoot issues and explain solutions effectively
• Manage daily administrative tasks and collaborate with cross-functional teams for platform enhancements

Required Qualifications

• 1 year of relevant customer-facing work experience
• 2 Year Associates Degree or 4 Year College Degree
• Experience in chat support preferred
• Ability to adapt quickly and manage multiple responsibilities
• Tech/start-up work experience is a plus but not required