Cherwell Solution Lead

This job has been removed
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Apr 03, 2024
This job expires in: 20 days

Job Summary

A company is looking for a Cherwell Solution Lead.

Key Responsibilities:
  • Develop an understanding of the ITSM solution implementation and adoption process
  • Coordinate the adoption or expansion of the ITSM solution for various process areas
  • Ensure functional teams have defined leads for each role and track work efforts across teams

Required Qualifications:
  • 8+ years of experience with ITSM processes
  • Knowledgeable with Cherwell implementations
  • Experience with ticket workflow, queue management, and SLA monitoring
  • Knowledge of security technologies and trends
  • Must have a technical background and the ability to interface with facilities vendors

COMPLETE JOB DESCRIPTION

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