Chief Customer Officer

Job Summary

Driving innovative post-sale strategies, the fully remote Chief Customer Officer will oversee onboarding, customer support, implementation, and account management while ensuring a client-centric approach that aligns with the company's strategic goals.

Key responsibilities

• Oversee teams in customer success and support to ensure seamless product adoption and drive organizational change through new technologies and best practices
• Improve SaaS metrics, develop KPIs, and implement strategies to enhance client retention and satisfaction, while exploring creative methods to boost business performance
• Elevate the onboarding experience and serve as the voice of the customer, integrating feedback into product development to enhance overall client success

Required qualifications

• Minimum of 8 years of customer operations experience, with at least 5 years in a senior leadership role within the B2B SaaS industry
• Experience in a private equity-backed environment, understanding its unique dynamics and expectations
• Proven track record as a change agent in high-growth B2B SaaS companies serving enterprise, mid-market, and SMB clients
• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team
• Bachelor's degree in Business or a related field