Chief of Staff, Customer Experience

Job Summary

A company is looking for a Chief of Staff, Customer Experience.

Key Responsibilities

• Serve as a strategic thought partner to the Chief Customer Officer (CCO) and manage executive communications
• Own and drive high-priority strategic initiatives, ensuring alignment and execution across teams
• Facilitate cross-functional coordination and manage escalations requiring CCO-level visibility

Required Qualifications

• 6 to 10 years of experience in a high-accountability role related to Customer Success or SaaS
• Prior experience in a Chief of Staff or strategic operations role supporting a C-suite leader
• Exposure to renewals motion or commercial Customer Success is a strong plus
• Background in management consulting or revenue operations is relevant
• Ability to handle sensitive information with discretion and adapt to shifting priorities