Chief of Staff, Customer Experience

Job Summary

A company is looking for a Chief of Staff, Customer Experience.

Key Responsibilities

• Serve as a strategic thought partner to the Chief Customer Officer, translating vision into coordinated action across the Customer Experience organization
• Own and drive high-priority strategic initiatives, ensuring alignment and execution across multiple teams and stakeholders
• Build trusted relationships across the organization to extend the CCO's influence and manage escalations requiring CCO-level visibility

Required Qualifications

• 6 to 10 years of experience in a high-accountability role in Customer Success, CX, or SaaS go-to-market
• Prior experience in a Chief of Staff or strategic operations capacity supporting a C-suite leader
• Exposure to renewals motion or commercial Customer Success is a strong plus
• Background in management consulting or revenue operations is relevant
• Ability to handle sensitive information with discretion and manage complex, cross-functional work reliably