Chief of Staff to Customer Officer

Job Summary

Serving as a strategic right-hand to the Chief Customer Officer, the full-time salaried Chief of Staff to Customer Officer will orchestrate the execution of strategic plans and initiatives, ensuring efficient progress across the U.S. business while coordinating cross-functional teams both onsite and remotely.

Key responsibilities

• Lead the annual planning process and align business unit plans with enterprise objectives
• Oversee and drive execution of high-priority initiatives and strategic projects, ensuring timely delivery of outcomes
• Act as a proxy for the CCO in leadership forums, facilitating data-driven decision-making and maintaining communication across the organization

Required qualifications

• Bachelor's degree in Business, Marketing, Commercial Management, or a related field; MBA or similar advanced degree preferred
• 10+ years of experience in strategic planning, business operations, or marketing leadership roles
• Experience leading cross-functional initiatives and partnering with senior executives on strategic decision-making
• Background in top-tier consulting or corporate strategy functions is highly desirable
• Demonstrated ability to drive organizational change and deliver measurable business results