Chief Operating Officer
Job Summary
As a full-time Chief Operating Officer, the role will be responsible for executing the Accident & Health strategy across the enterprise, focusing on operational excellence, customer experience, and claims management, while working both onsite and remotely.
Key responsibilities
- Lead operational capabilities to support strategic growth and financial objectives for A&H
- Drive process simplification, standardization, and automation to enhance efficiency and service quality
- Oversee claims and cost containment organizations, ensuring alignment with divisional objectives and improving customer satisfaction
Required qualifications
- Bachelor's degree required; advanced degree preferred
- 15+ years of leadership experience in insurance or financial services
- Demonstrated track record of improving operational and financial performance
- Experience in leading operational transformation and technology-enabled change
- Strong external relationship-management and market-facing leadership capabilities
Complete Job Description
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