Chief Operations Officer

Job Summary

A company is looking for a Chief Operations Officer to lead service delivery, project operations, and product innovation.

Key Responsibilities

• Develop and drive the strategic vision for service operations aligned with market demand and company growth objectives
• Oversee the end-to-end delivery of services, ensuring excellence, efficiency, and measurable impact
• Build and nurture a high-performing team culture while establishing KPIs for delivery quality and client satisfaction

Required Qualifications

• 10 years of progressive leadership experience, including 5+ years in a senior executive role within a performance marketing agency
• Experience in or familiarity with higher education enrollment marketing is strongly preferred
• Proven track record in overseeing service delivery and project operations
• Demonstrated success in driving innovation in marketing services and product offerings
• Analytical and adept at leveraging technology for operational improvement