Chinese Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist with Chinese.

Key Responsibilities

• Communicate with customers to address their problems and concerns
• Report issues to relevant teams, including account managers and technical specialists
• Coordinate and monitor the problem-solving process while gathering feedback from clients and teams

Required Qualifications

• Fluency in Chinese (Mandarin)
• Proficiency in English at an upper-intermediate level
• Resilience under pressure
• Familiarity with Microsoft Office and Google Docs
• A keen appetite for learning and self-improvement