Chinese Speaking Analyst

Job Summary

A company is looking for a Chinese Speaking Analyst for a Global Call Centre, Remote Work.

Key Responsibilities

• Handle incoming and outgoing calls from customers, partners, and engineers in the required languages
• Create cases in the CRM system following standard operating procedures
• Provide first-line support for inquiries and manage cases effectively through to resolution

Required Qualifications

• Educated to degree level or equivalent experience in required languages
• Fluent in spoken and written English and the required languages
• Experienced in call centre and customer service environments
• Professional telephone manner and computer literate with knowledge of software packages
• Team player able to work under pressure in a busy environment