Chinese Speaking Customer Service Rep

Job Summary

A company is looking for a Chinese Speaking Customer Service Representative to provide support for dental insurance inquiries.

Key Responsibilities

• Respond to customer inquiries regarding benefits and eligibility in a professional manner
• Provide accurate information to resolve member and provider inquiries
• Document all customer interactions thoroughly and educate customers on eligibility and claims

Required Qualifications

• 2 years of experience in a call center support role
• 2 years of experience speaking Mandarin and Chinese
• 1 year of experience in customer service
• High school diploma or equivalent
• Experience level: Experienced