CIC Analyst

Job Summary

To support critical incident management, the full-time CIC Analyst will perform continuous monitoring of enterprise systems, assist in incident declaration and classification, and provide stakeholder notifications while working remotely.

Key responsibilities

• Perform continuous monitoring of enterprise systems to detect and respond to potential incidents in real time
• Support incident declaration and classification, ensuring timely identification and escalation of critical incidents
• Maintain and update incident records within ticketing systems, ensuring accurate documentation of events and actions

Required qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 4+ years of experience in IT operations, monitoring, help desk, or incident support roles
• Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment
• Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow)
• Ability to operate effectively in a shift-based, 24/7 operations environment