Circulation Call Center Representative

Job Summary

Providing exceptional customer service, the part-time Circulation Call Center Representative will manage inbound and outbound calls related to subscription inquiries, delivery issues, and billing questions while ensuring a positive customer experience.

Key Responsibilities:

• Answer incoming calls from subscribers regarding delivery problems and account status
• Document customer interactions accurately and assist with starting or renewing subscriptions
• Handle billing inquiries and communicate delivery concerns to the distribution team

Required Qualifications:

• High school diploma or equivalent
• Previous customer service or call center experience preferred
• Basic computer literacy and comfort navigating multiple applications
• Ability to work scheduled shifts, including weekends or early mornings if required
• Customer-focused mindset with strong verbal communication skills