Cisco Unified Communications Technician
Job Summary
Supporting a managed services engagement for a DoD contractor customer, the fully remote Cisco Unified Communications Technician will focus on steady-state support, monitoring, and operational tasks for a Cisco UC environment, including patching, backups, and documentation.
Key responsibilities
- Provide steady-state managed support for Cisco Unified Communications components, including UCM, CUC, and voice gateway infrastructure
- Perform 24/7 monitoring and proactive alert management using Cisco RTMT and other monitoring tools
- Process Moves/Adds/Changes requests and maintain technical documentation for Cisco UC applications and configurations
Required qualifications
- 3 - 5 years of hands-on Cisco Unified Communications administration experience, preferably with Cisco UCM/CUCM and related technologies
- Experience with Cisco RTMT, UC health checks, and operational monitoring
- Familiarity with LDAP/Active Directory integration related to Cisco UC authentication
- Understanding of UC patching, upgrade planning, and change management practices
- U.S. citizenship status is required due to government contract stipulations
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