CJIS Certified Customer Experience Associate

Job Summary

To support a growing team, the full-time remote CJIS Certified Customer Experience Associate will provide exceptional assistance to customers via phone, live chat, and email, while collaborating with internal teams to resolve issues and enhance the customer experience.

Key responsibilities:

• Become an expert on Flock Safety products and provide high-quality support to customers
• Share tips and best practices to empower customers in effectively using the software
• Collaborate with various internal teams to address escalated situations and improve product offerings

Required qualifications:

• Minimum of 2 years of experience in customer-facing roles, such as technical support or hospitality
• Experience with customer support tools like Salesforce or Jira is a plus
• Proven ability to troubleshoot technical software issues and provide creative solutions
• Demonstrated ability to work independently and manage multiple tasks effectively
• Ability to obtain and maintain Criminal Justice Information Services (CJIS) certification